Dispute Resolution Specialist

3 days ago


Bengaluru, Karnataka, India beBeeProblem Full time ₹ 8,00,000 - ₹ 12,00,000

Job Opportunity: Escalation Resolution Expert

Role Overview:

  • Escalation Management: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
  • Root Cause Analysis: Investigate and analyze the root causes of escalations to prevent recurrence.
  • Refund Administration: Process and oversee refund requests in adherence to established policies.
  • Cross-functional Collaboration: Work closely with customer support, sales, and other relevant teams to gather information and expedite resolution.

Key Skills and Qualifications:

  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal.
  • Strong Analytical Abilities: Demonstrate strong problem-solving abilities and analytical mindset.
  • Empathy and Patience: Show empathy and patience in dealing with customer concerns.
  • Collaboration and Adaptability: Ability to collaborate effectively with cross-functional teams and adapt to changing priorities.

Essential Competencies:

  • Customer Centricity: Demonstrated commitment to understanding and meeting customer needs.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.


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