
Dispute Resolution Specialist
3 days ago
Job Opportunity: Escalation Resolution Expert
Role Overview:
- Escalation Management: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
- Root Cause Analysis: Investigate and analyze the root causes of escalations to prevent recurrence.
- Refund Administration: Process and oversee refund requests in adherence to established policies.
- Cross-functional Collaboration: Work closely with customer support, sales, and other relevant teams to gather information and expedite resolution.
Key Skills and Qualifications:
- Excellent Communication Skills: Possess excellent communication skills, both written and verbal.
- Strong Analytical Abilities: Demonstrate strong problem-solving abilities and analytical mindset.
- Empathy and Patience: Show empathy and patience in dealing with customer concerns.
- Collaboration and Adaptability: Ability to collaborate effectively with cross-functional teams and adapt to changing priorities.
Essential Competencies:
- Customer Centricity: Demonstrated commitment to understanding and meeting customer needs.
- Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
- Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.
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