
Customer Experience Associate
11 hours ago
We are seeking a skilled professional to join our team as a Customer Experience Associate. This role involves delivering exceptional service and ensuring a positive experience across various channels.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and resolve customer issues efficiently while maintaining a positive attitude.
- Provide accurate information using the right tools and resources.
- Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
- Collaborate with internal teams to ensure customer satisfaction.
- Escalate unresolved issues to the appropriate departments as necessary.
- Follow communication procedures, guidelines, and policies.
- Contribute to team goals and meet or exceed personal targets for sales and issue resolution.
Requirements:
- Proven customer support or client service experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
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