Customer Experience Strategist

3 days ago


Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000
Customer Success Associate Role Overview

This position is responsible for managing key performance indicators to improve the overall customer experience.

We are seeking a dedicated professional to focus on customer success strategies and ensure customer satisfaction.

Job Description

Monitor and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs.

  • Track and analyze data to drive customer success strategies.
  • Regularly monitor customer health and provide actionable insights based on KPIs.

The ideal candidate will have 1-3 years of experience in a customer-facing role, preferably within SaaS or technology industries.

Required Skills and Qualifications

We seek a highly skilled individual with strong analytical skills and excellent communication abilities.

  • Data analysis tools or CRM systems expertise.
  • Strong problem-solving and critical thinking skills.
  • Excellent verbal and written communication skills.
Benefits

This role offers a unique opportunity to work closely with our Product, Support, and Sales teams to align customer feedback and performance data with ongoing product development.

Others

We invite applications from individuals who can deliver regular training and resources to customers based on their needs and product usage data.



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