Booking Experience Specialist

3 days ago

Udaipur, Rajasthan, India beBeeReservation Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Service Associate Job Description

ZoloStays is seeking a skilled and proactive customer service associate to join our team. The ideal candidate will be responsible for assisting customers with hotel bookings, managing reservations, and providing information on availability and pricing.

Key Responsibilities:

  • Assist customers with hotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

Qualifications and Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure

Why Join ZoloStays?

At ZoloStays, we value learning and growth. Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We're a close-knit group of professionals who are passionate about excellence and supporting one another.

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