Building Strong Relationships

1 day ago

Agra, Uttar Pradesh, India beBeeCustomerRelations Full time ₹ 6,00,000 - ₹ 12,00,000
Relationship Manager Job Description

We are seeking a highly motivated and customer-focused Relationship Manager to join our team for our affordable housing project.

The successful candidate will be responsible for building and maintaining strong relationships with customers, ensuring high satisfaction levels, and providing accurate resolutions to their queries.

Key Responsibilities:

  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers, ensuring high satisfaction levels.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.
  • Ensure compliance with company policies, legal regulations, and industry best practices.
  • Work closely with the management team to enhance overall customer engagement and retention.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
  • Ability to work under pressure, handle multiple tasks, and meet deadlines.
  • Flexibility to work on weekends or extended hours if required.

Benefits:

  • Opportunity to work in a state government-backed affordable housing project.
  • Career growth prospects in the real estate sector.
  • Positive and professional work environment.

About This Role:

This is an exciting opportunity to join a dynamic team and make a meaningful impact in the lives of our customers. If you are a results-driven individual with excellent communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you

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