Relationships Director

3 days ago

Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

Job Role:

A Customer Relationship Manager position is available to build and maintain strong relationships with existing customers. This role involves developing a deep understanding of customer needs and requirements, identifying opportunities to increase revenue, and ensuring customer satisfaction.

Responsibilities

  • Develop and maintain long-term relationships with existing customers through regular communication and follow-up.
  • Understand the needs and requirements of our customers, and offer them products or services that meet their expectations.
  • Identify opportunities to cross-sell or upsell products to increase revenue.
  • Maintain accurate records of customer data and activities using a CRM system.
  • Manage customer queries and complaints promptly and effectively.
  • Keep customers informed about new products or services, promotions, and other relevant updates.
  • Collaborate with internal teams to ensure a seamless customer experience.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in a customer-facing role, with a track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills.
  • Proficiency in using CRM software and other sales tools.

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