
Luxury Client Relationships Specialist
2 days ago
We seek a skilled professional to excel in managing client relationships and delivering exceptional experiences for luxury clientele.
Key Responsibilities:- Customer Engagement & Support:
- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain customer records, order details, and communication logs accurately.
- CRM Campaign Management:
- Plan and execute CRM campaigns to drive client retention.
- Track and analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
- Collaboration & Insights:
- Work closely with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
We're looking for a detail-oriented individual with 2-4 years of experience in CRM, luxury retail, or jewelry brands. The ideal candidate should possess proficiency in CRM tools, MS Office, and strong communication and interpersonal skills.
Opportunity Highlights:This role offers the opportunity to work with a prestigious luxury jewelry brand and contribute to enhancing customer journeys and loyalty programs.
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