
Full-Time Account Growth Specialist
3 days ago
Job Title: Account Growth Specialist
Job Location: Available for remote work.
Experience: 0.6-2 Years
Role Description:
This is a full-time role where you will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.
Day to Day:
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
Role Requirements:
- Prior work experience as a Customer Success Manager or similar role with an E-Learning or Ed-Tech industry
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Must be fluent in English and Hindi
- Education background-Min B.tech/BE/BSC
About Us:
We aim to make the journey smoother and more rewarding by equipping creators with the right technology and support to thrive in the digital landscape.
Key Statistics:
- 10,000+ Creators
- 150+ countries served
- 6 crore+ end users enrolled
- 10 lakh+ live streams per year
- 1000 crore+ earned by creators
- Featured on Times Square, NY
Learn More: You can read more about us here.
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