Fintech Application Support Professional

3 days ago

Cochin, Kerala, India beBeeApplication Full time ₹ 44,000 - ₹ 55,000

We are seeking a skilled Application Support Specialist to join our team in the banking and financial technology practices.

The ideal candidate will have prior experience in fintech or banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

Responsibilities
  • Provide level one and level two application support for banking and fintech applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Analyze incidents, identify root causes, and track resolutions.
  • Collaborate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.
Requirements
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong written and verbal communication skills.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Nice to Have
  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.
  • Understanding of cloud-based applications and monitoring tools.

This role is perfect for those who are passionate about fintech, eager to learn and grow, and willing to adapt to new challenges.

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