Fintech Support Specialist

7 days ago


Cochin, Kerala, India beBeeApplicationSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a skilled and motivated individual to join our application support team. The ideal candidate should have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

The successful applicant will provide L1/L2 application support for banking and fintech applications, act as the first point of contact for users, and perform incident analysis, root cause identification, and resolution tracking.

Key Responsibilities:
  • Provide timely and effective application support to users.
  • Perform thorough incident analysis and root cause identification.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
Requirements:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
Nice to Have:
  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.
  • Understanding of cloud-based applications and monitoring tools.


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