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Sales Support Operations Coordinator

1 month ago

Navi Mumbai, Maharashtra, India Jio Full time

At Jio, we are seeking a highly skilled Sales Support Operations Coordinator to provide valuable support to our sales representatives and effectively respond to customer and prospect queries.

The ideal candidate will possess 1-3 years of experience in Sales Support and a Bachelor's degree in marketing or related field. Strong communication, analytical, and multitasking skills are essential for this role.

  • Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
  • Offer data and guides to support the sales team
  • Develop and monitor performance indicators
  • Manage sales tracking tools and report on key information
  • Analyze sales trends and develop insights
  • Liaise with account managers to create effective sales strategies
  • Stay up-to-date with new product and feature launches and ensure the sales team is informed
  • Review pending orders and customer requests to ensure exceptional customer service and experience

With a strong understanding of sales principles and customer service practices, the Sales Support Operations Coordinator will be responsible for suggesting improvements to the sales process. Proficiency in ERP and CRM systems, as well as MS Office Suite, particularly Excel, is required.

We estimate the salary for this role to be around $55,000 - $65,000 per annum, based on industry standards and location.