Business Analyst ServiceNow

1 week ago


Bengaluru, Karnataka, India Birlasoft Full time

About the Role

We are seeking a skilled Business Analyst to join our team in Bangalore, Hyderabad, Chennai, Pune, Noida, or Mumbai. This individual will be responsible for gathering requirements, analyzing, prioritizing, and clarifying tasks for implementors, coordinating UAT, and ensuring post-launch validations.

The ideal candidate should have mandatory BA ServiceNow experience and excellent communication skills to manage partners effectively, including business users, product owners, architects, engineers, and testers.

Responsibilities include responding to complex issues in testing and production, providing ad-hoc analysis, and connecting with an international user community to embed a culture of continuous improvement.

Key Requirements:

  • Ability to discover and describe current state situations, understand strategic business goals, design future states, perform gap analysis, and make recommendations that meet business leadership objectives.
  • Navigate through complexity and derive simplicity.
  • Passionate about working in agile teams in a multinational environment.
  • Curious and motivated to learn and advance.
  • Open-minded personality with a can-do mindset and good pragmatism.
  • Excellent spoken and written English communication skills.

Expected Salary Range: ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.



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