ServiceNow Platform Developer
2 weeks ago
Job Overview
The ServiceNow Developer is a key member of our team, responsible for designing, developing, and configuring solutions on the ServiceNow platform to support various business needs. This includes IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and other modules.
Key Responsibilities
Development & Customization
- Design, develop, and configure applications and solutions on the ServiceNow platform, ensuring optimal performance and scalability.
- Customize and configure the core modules of ServiceNow, including Incident, Problem, Change, Service Catalog, Asset Management, and CMDB.
- Develop and enhance workflows, scripts, and business rules, integrating with third-party applications using REST/SOAP APIs.
Solution Design
- Translate business requirements into technical solutions on the ServiceNow platform, providing recommendations for best practices in design and architecture.
- Work closely with project managers, business analysts, and architects to ensure successful delivery of ServiceNow solutions.
System Maintenance
- Perform routine maintenance, upgrade, and patch management for the ServiceNow platform, ensuring data integrity and system performance.
- Troubleshoot issues and provide support to end-users, collaborating with cross-functional teams to implement ServiceNow solutions.
Performance Optimization
- Monitor system performance and recommend enhancements for scalability, implementing efficient data management and effective use of the ServiceNow platform.
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