ServiceNow Platform Specialist

4 weeks ago


Bengaluru, Karnataka, India Alstom Full time

Req ID: 461280

At Alstom, we develop and deliver transportation solutions that move people and connect cities. Our diverse portfolio includes high-speed trains, metros, monorails, and trams, as well as turnkey systems, services, infrastructure, signalling, and digital mobility.

As a ServiceNow developer, you will be responsible for configuring ServiceNow modules based on requirements and releasing them into production environments.

You will design, develop, and implement new applications on the ServiceNow platform. To succeed, you should have experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Service Catalog, Service Request, Service Level agreement) and developing custom solutions on the ServiceNow platform that leverage automation and integration.

Responsibilities:

  • Implementing ServiceNow ITSM modules as a technical resource with hands-on development of Application Configuration, Workflow Configuration, UI Configuration (Service Portal), Client and server-side scripting.
  • Providing technical solutions and assisting the team on technical blockers.
  • Working on projects and enhancements involving ServiceNow.
  • Analyzing functional requirement specifications received from Service Owners and proposing technical feasibility and solutions.
  • Mentoring field resources in implementation methodology, configuration, and best practices for ServiceNow.
  • Engaging in requirement gathering on enhancements from Process/Service Owners.
  • Proactive problem management on repetitive incidents and major incidents in ServiceNow.
  • Platform upgrade and maintenance.
  • Working with the team to troubleshoot, diagnose, and resolve issues.

We're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

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