Voice Process Associate
6 days ago
Company Overview
Gamut HR Solutions is a leading HR consulting firm dedicated to helping individuals find the right job. With a team of dedicated professionals, we provide comprehensive HR solutions to our clients.
Job Overview
We are seeking a Voice Process Executive to join our dynamic team. As a Voice Process Executive, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and resolving customer queries. This is a full-time position based in Hyderabad, Telangana, India.
Key Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Provide exceptional customer service by addressing customer queries and concerns.
- Resolve customer complaints and escalate to the appropriate department if necessary.
- Ensure accurate and timely documentation of all customer interactions.
- Meet and exceed performance targets and KPIs.
- Maintain a high level of product and service knowledge.
- Collaborate with team members and other departments to provide seamless customer experience.
- Adhere to company policies and procedures.
- Contribute to process improvement initiatives.
Requirements and Qualifications
- 1 to 3 years of experience in voice process roles.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to remain calm and composed in stressful situations.
- Good problem-solving and decision-making skills.
- Basic computer knowledge.
- Ability to work effectively in a team environment.
- Flexibility to work in shifts.
About Gamut HR Solutions
Gamut HR Solutions is a leading HR consulting firm dedicated to helping individuals find the right job. With a team of dedicated professionals, we provide comprehensive HR solutions to our clients. Visit our website to learn more about us.
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