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Virtual Desktop Support Specialist

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Udaipur, Rajasthan, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title:

Virtual Desktop Support Specialist

">Job Summary:

We are seeking a skilled and experienced Virtual Desktop Support Specialist to join our team. The ideal candidate will be responsible for providing level 1-3 support for Horizon VDI user issues, creating and maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.

">Key Responsibilities:
  • Technical Support: Provide level 1-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
  • Golden Image Management: Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Desktop Pool Management: Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Troubleshooting: Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • System Monitoring: Monitor system health and generate reports on performance, usage, and capacity.
">Requirements:

To be successful in this role, you will need:

  • Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 2+ years in IT support roles with at least 1 year supporting VDI environments.
  • Skills: Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent; proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.
">About Us:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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