Desktop Infrastructure Specialist

7 days ago

Udaipur, Rajasthan, India beBeeDesktop Full time ₹ 10,95,170 - ₹ 24,04,968

Job Title: Desktop Engineer

About the Role:

The Desktop Engineer is responsible for delivering high-quality technical support and maintenance services for desktop infrastructure within an organization.

This includes installation, configuration, troubleshooting, and administration of end-user devices, software, and systems.

The ideal candidate will ensure end-users have reliable access to the tools and technology they need to work efficiently.

  • Provide hands-on, first and second-line technical support for desktops, laptops, mobile devices, and peripherals.
  • Install, configure, and maintain Windows and macOS systems, business applications, and updates.
  • Manage and troubleshoot Microsoft 365 applications and services, including Outlook, Teams, SharePoint, and OneDrive.
  • Set up new user workstations and manage user profiles through Active Directory and Azure AD.
  • Monitor, log, and resolve IT service requests via a ticketing system, such as ServiceNow or Jira.
  • Maintain endpoint security tools, antivirus software, and device encryption policies.
  • Support hardware repairs, upgrades, imaging, and deployments using tools like SCCM or Intune.
  • Collaborate with network, server, and security teams to resolve broader infrastructure issues.
  • Maintain inventory records for IT assets and manage device lifecycle.
  • Assist with onboarding and offboarding processes, including IT orientation for new staff.
Key Skills and Qualifications:

The successful candidate will possess excellent technical skills, including:

  • Technical support and maintenance
  • Endpoint security
  • Antivirus software
  • Device encryption
  • Microsoft 365
  • Active Directory
  • Azure AD
  • ServiceNow
  • Jira
  • SCCM
  • Intune

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