Expert Desktop Technician

5 days ago

Udaipur, Rajasthan, India beBeeDesktop Full time ₹ 8,00,000 - ₹ 12,00,000

Desktop Support Professional Role

We are seeking a highly skilled professional to fill the role of Desktop Support Engineer. The successful candidate will play a key part in maintaining our IT environment, ensuring employees have the tools they need to work efficiently and effectively.

The ideal candidate will be involved in every stage of project development, from concept to delivery. This is an opportunity to join a team-first meritocracy and contribute to the growth of a dynamic group.

Main Responsibilities:

  • Administer endpoint management systems and provide support for virtual desktop infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request processes to ensure timely resolution of user issues and requests.
  • Utilize proactive monitoring and troubleshooting tools to identify and resolve issues.
  • Handle access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting video conferencing solutions.
  • Address network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms.
  • Assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

Desired Skills and Qualifications:

  • Bachelor's degree in computer science or related field (preferred).
  • Proven experience in desktop support or similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • A range of Microsoft certifications, such as MS-900, MS-700, and AZ-900.

About the Opportunity:

This role offers a collaborative and dynamic work environment where you can grow and develop your skills. As a Desktop Support Engineer, you will have the chance to make a real impact and contribute to the success of our organization.

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