Customer Retention Strategy Specialist

2 days ago


Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 13,75,000 - ₹ 16,35,000
Job Title:

Retention Strategy Coordinator

About the Role:

This is a proactive retention specialist role that involves managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.
Requirements:
  • Proficient in advanced data analysis using Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Strong analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Effective communication and negotiation skills.
  • Proficiency with CRM systems.


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