Proactive Customer Retention and Subscription Specialist

5 days ago


Vizag, Andhra Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a proactive and organized customer service specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages for a leading technology company.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted.

This role involves advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems. If you are a detail-oriented individual with excellent organizational skills, we encourage you to apply.

Qualifications:
  • Advanced knowledge of Microsoft Excel software
  • Basic knowledge of Microsoft Word
  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem Solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems

  • Customer Accounts

    6 days ago


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