
Career Opportunity for Account and Customer Experience Management
6 days ago
This is a proactive Customer Retention and Accounts professional with a leading technology company.
The ideal candidate will manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.
Key Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on key metrics like conversions and account actions.
Requirements:
- Advanced knowledge of Microsoft Excel software.
- Basic knowledge of Microsoft Word.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem Solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems like Salesforce.
- Experience in Zendesk.
This role offers a unique opportunity to work with a global leader in 3D design, engineering, and entertainment software. The company fosters a progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to stay ahead of the curve and value diversity, integrity, experience, honesty, people, humanity, and passion for excellence.
Why Work With Us?
We're committed to innovation, collaboration, and community engagement. Our mission is to empower our customers to achieve their goals, and we're always looking for talented individuals to join our team.
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