Career Opportunities

5 days ago

Vizag, Andhra Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a highly motivated and customer-focused Customer Service Representative for our large-scale housing project.

This role involves providing exceptional customer satisfaction in a successful real estate venture.

You will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.

Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

Collaborate with the sales team to provide seamless support throughout the sales process.

Utilize CRM software to track customer interactions, document inquiries, and generate reports.

Analyze customer data to identify patterns, trends, and opportunities for improvement.

Ensure compliance with legal and regulatory requirements.

Contribute to the development and implementation of CRM processes and protocols.

Continuously update product knowledge to provide accurate information to customers.

Strive to exceed customer expectations and contribute to a positive team environment.

Key qualifications include a Bachelor's degree in a relevant field or equivalent experience.

Proven experience in a customer service or CRM role, preferably in the real estate industry.

Excellent verbal and written communication skills in English and Hindi.

Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.

Proficiency in using CRM software and tools.

Analytical mindset with the ability to analyze customer data and generate insights.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Detail-oriented with strong organizational and problem-solving skills.

Flexibility to work on weekends or extended hours, if required.

Work Timings:

Monday to Saturday

9:30 am to 6:30 pm

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