City Operations Manager

24 hours ago

Mumbai, Maharashtra, India beBeeOperator Full time ₹ 1,70,00,000 - ₹ 2,00,00,000
Job Overview

We are seeking a visionary leader to spearhead the growth of our multi-outlet Quick Service Restaurant (QSR) operations in Mumbai and Pune.

The successful candidate will be responsible for driving profitability and sustainable growth through data-driven decisions, efficient processes, and high-performing teams.

  • Key Responsibilities:
  • Oversee end-to-end operations for all outlets in Mumbai & Pune ensuring adherence to brand standards.
  • Lead and manage Operations, field HR, Training, Maintenance function across the city.
  • Build and nurture high-performing teams with a culture of ownership, accountability, and excellence.
  • Financial Performance:
  • Take full ownership of the city's Profit & Loss (P&L), ensuring revenue targets, margin improvements, and cost controls are consistently met.
  • Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.
  • Monitor financial metrics regularly and present actionable insights to leadership.
  • Customer Experience:
  • Maintain top-tier customer service with excellent product ratings, consistent service speed, and food quality standards across all stores.
  • Analyze customer feedback and implement actionable operational improvements.
  • Regularly audit stores for compliance, hygiene, and service standards.
  • Data Analysis:
  • Leverage operational and financial data to identify performance gaps, trends, and opportunities.
  • Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.
  • Track dashboards and KPIs to support informed decision-making and strategic planning.
  • Team Management:
  • Collaborate closely with Supply Chain, Marketing, Finance, and Central Ops teams to align city operations with business goals.
  • Partner with the Data team to implement tools that enhance operational efficiency and customer engagement.
  • Requirements:
  • Graduate in Business, Hospitality, or Operations Management with 8-15 years of experience in QSR, casual dining, or retail operations.
  • Strong analytical skills with expertise in using data for decision-making.
  • Ownership mindset with a strong sense of accountability.
  • Excellent communication, problem-solving, and organizational abilities.
  • Ability to thrive in a fast-paced, high-growth environment.
  • Customer-first attitude with a passion for operational excellence.

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