City Ops Head

4 weeks ago

Mumbai, Maharashtra, India Zepto Full time

Our Story

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*.

Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Your Role

As the City Head of Mumbai, you will drive a strategic framework for our dark store operations. You'll oversee critical aspects such as dark store operations, inventory and demand planning while growing the operations and overall P&L for Mumbai.

Qualifications

  • Graduate/Postgraduate – MBA preferred, especially with a focus on Operations and Supply Chain.
  • 8+ years of progressive experience in a regional/multi-store leadership role, preferably in e-commerce, logistics, or quick commerce.
  • Proven track record in managing large-scale city or regional operations.
  • Prior experience with dark store or warehouse-based models is a strong plus.
  • Moderate to proficient in speaking and understanding Marathi.

Key Responsibilities

  • City expansion & operations launch: Launch of new dark stores across the city as per expansion plan. Lead all operations across the city with your team. Provide support to the city and central team during the rollout/implementation of newer systems/processes and gather feedback.
  • Inventory Planning and Order Fulfillment Optimization (OPH): Set OPH performance standards, collaborating with operations to optimize operational agility. Develop a long-term inventory strategy that aligns with business expansion and seasonality demands.
  • Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.
  • Be Structured and agile: Development and implementation of SOPs with a customer first approach. Build a culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools.
  • Lead Innovations with speed: Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.
  • Build Versatile and transparent culture: Hire talent with complementary skills, over communicate with ground teams and be always approachable. Work cross functionally with peers who will empower you to do your best work.
  • Work with the owner's mindset: Wear the Zepto badge with pride. We are looking for owners – not employees. You will represent what we stand for and serve as culture carriers.

  • City Head

    4 weeks ago

    Mumbai, Maharashtra, India Livspace Full time

    JOB DESCRIPTION The City Head leads a team of 15-20 highly motivated Interior Designers and 3-4 General Managers. The City Head is responsible for the entire Business P&L for the city/ region. As a City Head, you need to: Target Delivery: Funnel Review, NGMV Delivery + Sales Input Hygiene • Revenue monthly targets- Furniture and Furnishing category. •...

  • City Head – Mumbai

    2 days ago

    Mumbai, Maharashtra, India Maiz Kitchens Full time

    How to Apply: Email your CV to corporate.hr@maiz.in with cc to arish@maiz.in, veer@maiz.in. Please mention 'Application For City Head - Mumbai & Pune at Maiz Kitchens'' in the subject, and in the body please mention your notice period and current and expected CTC.Location: MumbaiReports to: COOType: Full-timeSalary Range: 17-20LPAAbout UsMaiz Kitchens is not...

  • City Head – Mumbai

    1 day ago

    Mumbai, Maharashtra, India Maiz Kitchens Full time

    How to Apply: Email your CV to with cc to , Please mention 'Application For City Head - Mumbai & Pune at Maiz Kitchens'' in the subject, and in the body please mention your notice period and current and expected CTC. Location: Mumbai Reports to: COO Type: Full-time Salary Range: 17-20LPA About Us Maiz Kitchens is not just another QSR chain —...

  • City Head HR

    2 days ago

    Mumbai, Maharashtra, India 2coms Full time

    Recruitment & Talent Acquisition SpecialistManage the entire recruitment process for various city-level positions in sales, operations, support, etc.Collaborate with department managers to comprehend staffing requirements and hiring prioritiesOversee campus recruitment, walk-ins, and mass recruitment for frontline positionsDevelop and execute sourcing...

  • Regional Manager- City head

    4 days ago

    Mumbai, Maharashtra, India Porter Full time

    Porter: Creating Impactful JourneysAt Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics,...

  • Regional Manager- City head

    4 days ago

    Mumbai, Maharashtra, India Porter Full time

    Porter: Creating Impactful Journeys At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile...

  • Assistant Manager- City lead

    4 days ago

    Mumbai, Maharashtra, India Porter Full time

    Porter: Creating Impactful Journeys At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile...

  • Head - City Energy Utilities

    3 days ago

    Mumbai, Maharashtra, India ADANI GROUP Full time

    Responsibilities 1 Act as the technical authority and SME for all energy utility infrastructure decisions Develop and implement strategic plans for electrical ELV and energy systems aligned with urban planning goals 2 Lead design and engineering of electrical distribution renewable energy integration EV charging infrastructure and smart metering...

  • City Operations Manager

    23 hours ago

    Mumbai, Maharashtra, India beBeeOperator Full time ₹ 1,70,00,000 - ₹ 2,00,00,000

    Job OverviewWe are seeking a visionary leader to spearhead the growth of our multi-outlet Quick Service Restaurant (QSR) operations in Mumbai and Pune.The successful candidate will be responsible for driving profitability and sustainable growth through data-driven decisions, efficient processes, and high-performing teams.Key Responsibilities:Oversee...

  • City Energy Utilities Manager

    3 days ago

    Mumbai, Maharashtra, India ADANI GROUP Full time

    Responsibilities Support execution of strategic energy infrastructure plans aligned with city planning and service integration Manage detailed design and engineering of electrical distribution renewable energy systems EV charging infrastructure and ELV components Review and coordinate design drawings specifications and technical reports for...