Assistant Manager- City lead

4 days ago

Mumbai, Maharashtra, India Porter Full time

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

  • Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
  • Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
  • Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
  • Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey

Company URL:

About the role We are building our InterCity operations in the heavy commercial vehicle (HCV) segment & looking for high-ownership members to anchor daily execution in their city. As assistant manager - city operations, you'll lead a team focused on ground-level delivery, across supply onboarding, order matchmaking, cancellation support, & field engagement.

Key responsibilities

  • Team management
  • Lead a 4-5 member city team (field & calling ops) to drive daily delivery
  • Supply building & onboarding
  • Identify & onboard fleet owners & relevant HCV supply (14ft+, 17ft+, etc.)
  • Cancellation analysis & feedback
  • Investigate cancellation reasons & share structured insights with central teams
  • Execution & pace ownership
  • Drive outcomes across order nudges, cancellation resolutions, & follow-ups
  • On-ground visibility
  • Regularly visit loading points, meet partners, & surface operational gaps
  • Process quality & discipline
  • Maintain city hygiene metrics, & ensure protocol adherence
  • Research & pricing benchmarking
  • Periodically gather insights on competitor pricing, supply practices, & partner payouts
  • Track local transport patterns, peak demand periods, & corridor-specific challenges to build sharper execution rhythm

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