City Head – Mumbai

How to Apply: Email your CV to corporate.hr@maiz.in with cc to arish@maiz.in, veer@maiz.in. Please mention 'Application For City Head - Mumbai & Pune at Maiz Kitchens'' in the subject, and in the body please mention your notice period and current and expected CTC.

Location: Mumbai

Reports to: COO

Type: Full-time

Salary Range: 17-20LPA

About Us

Maiz Kitchens is not just another QSR chain — we're a fast-growing movement redefining how people experience fresh, high-quality, crave-worthy food. With both Maiz Mexican Kitchen (www.maiz.in) and Harvest Salad Co (www.harvestsaladco.com) we are expanding across cities, we're looking for a City Head-Mumbai&Pune who will lead the growth of our multi-outlet QSR operations, act as the region owner, drive P&L performance, and deliver operational excellence.. If you thrive in high-energy, high-growth environments where every day is a launchpad for something new, this is your stage.

Your Mission

Own and lead city-level operations with an unwavering focus on product quality, operational excellence, and customer delight. The City Head will act as the City P&L owner, driving profitability and sustainable growth through data-driven decisions, efficient processes, and high-performing teams, while ensuring the brand consistently delivers an outstanding, product-led experience across all outlets.

Key Responsibilities

Accountability Leadership & Team Management

- Oversee end-to-end operations for all outlets in Mumbai & Pune ensuring adherence to brand SOPs and quality standards.
- Lead and manage Operations, field HR, Training, Maintenance function across the city.
- Build and nurture high-performing teams with a culture of ownership, accountability, and excellence

P&L Ownership & Financial Accountability

- Take full ownership of the city's Profit & Loss (P&L), ensuring revenue targets, margin improvements, and cost controls are consistently met.
- Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.
- Monitor financial metrics regularly and present actionable insights to leadership.

Customer Experience & Quality Assurance

- Maintain top-tier customer service with excellent product ratings,consistent service speed and food quality standards across all stores.
- Analyze customer feedback and implement actionable operational improvements.
- Regularly audit stores for compliance, hygiene, and service standards.

Data Analysis & Decision-Making

- Leverage operational and financial data to identify performance gaps, trends, and opportunities.
- Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.
- Analyse and track dashboards and KPIs to support informed decision-making and strategic planning.

Expansion & Growth

- Partner with leadership to drive city-level growth and new store launches.
- Ensure seamless operational readiness and post-launch performance stabilization.

Cross-Functional Collaboration

- Collaborate closely with Supply Chain, Marketing, Finance, and Central Ops teams to align city operations with business goals.
- Collaborate with the Data team to implement tools that enhance operational efficiency and customer engagement.

Crisis & Risk Management

- Anticipate operational risks, troubleshoot challenges proactively, and ensure quick resolution to protect the brand and customer trust.

Key Requirements

Education:

- Graduate in Business, Hospitality, or Operations Management

Experience:

- 8–15 years of experience in QSR, casual dining, or retail operations.
- Proven expertise in managing multi-outlet operations of a city, with strong P&L and data-driven management skills.

Skills & Attributes:

- Strong analytical skills with expertise in using data for decision-making.
- Ownership mindset with a strong sense of accountability.
- Excellent communication, problem-solving, and organizational abilities.
- Ability to thrive in a fast-paced, high-growth environment
- Customer-first attitude with a passion for operational excellence.

What's In It For You

- Impact at Scale – Your work will directly shape the careers of hundreds of team members.
- Fast Growth, Fast Learning – Be part of a brand in expansion mode.
- Creative Freedom – Build the city team and process your way, with leadership support.
- Purpose & Pride – Join a team obsessed with quality, customer delight, and making QSR exciting again.

If you believe great food starts with great people — and you know how to find, grow, and inspire them — we want to meet you.

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