Customer Support Specialist

22 hours ago

Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 90,000 - ₹ 1,80,000

We are seeking a support professional to join our team.

Key Responsibilities:
  • Respond to customer inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues.
  • Guide users on platform navigation, features, and subscription queries.
  • Escalate technical issues to the product/tech team with clear documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base.
  • Track, prioritize, and close support tickets within defined SLAs.
  • Collect feedback and relay recurring issues or feature requests to the team.
Requirements:
  • Bachelor's degree in any field (finance background is a plus).
  • 1–3 years of experience in customer support or client-facing roles.
  • Excellent communication skills (written & verbal).
  • Strong problem-solving ability and patience in handling queries.
  • Familiarity with Jira for ticket tracking and issue escalation would be good.
  • Interest in financial markets will be an added advantage.

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