Customer Support Representative
2 weeks ago
Job Overview
We are seeking a dedicated individual to join our team as a Customer Advocate. In this role, you will be responsible for providing exceptional support to customers and employees alike.
">- Resolve customer and employee problems, incidents, issues, requests, and queries in a timely and efficient manner.
- Collaborate with other support teams to ensure seamless resolution of requests and issues.
- Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents.
- Focus primarily on customer and employee interactions rather than transaction processing.
Key Qualifications
To excel in this role, you will need the following skills and qualifications:
">- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with excellent organizational skills.
- Problem-solving and critical/logical thinking abilities.
Preferred Candidate Profile
The ideal candidate will possess the following qualities:
">- Graduates or equivalent experience.
- Minimum 6 months of experience in customer support.
- Immediate joiner (0-15 days).
- Excellent communication skills.
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