Customer Support Professional

12 hours ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Customer Service Representative

We are seeking a skilled and customer-focused professional to fill the role of Customer Service Representative.

  • This is an excellent opportunity for someone who thrives in a fast-paced environment, providing top-notch support to customers through various communication channels.

To succeed in this position, you will require strong verbal and written communication skills, as well as the ability to multitask and work effectively under pressure.

The ideal candidate will possess a proven track record of delivering exceptional customer experiences, ensuring timely resolution of issues, and maintaining a positive attitude in challenging situations.

About the Role

  • Handle customer inquiries and concerns via phone, email, and other digital platforms.
  • Provide accurate and up-to-date information regarding our products and services.
  • Address customer complaints professionally, working towards satisfactory resolutions.
  • Maintain a thorough understanding of our company's policies, procedures, and product offerings.

Requirements

  • Prior experience in a customer-facing role, preferably in a call centre or similar environment.
  • Excellent communication and interpersonal skills.
  • Able to work flexible hours, including evenings and weekends.
  • Proficient in using basic computer applications and software.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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