
Membership - Customer Support Professional
2 days ago
Looking to build your career in customer support and client servicing within the financial services industry
Were seeking a proactive and customer-focused professional to join our Membership (Customer Support) team.
Qualification: Diploma / Graduate in Commerce, Finance, Business Management, or IT
Experience: 23 years in customer support / client servicing (banking, insurance, mutual funds preferred)
Key Responsibilities
Handle customer queries via phone and email; ensure resolution within TAT.
Coordinate with internal teams for query resolution and escalate issues when needed.
Perform system testing of customer support software, including upgrades.
Prepare and maintain MIS and data reports for management.
Support audit and compliance requirements related to the customer desk.
Train and mentor new/junior team members in customer support practices.
Skills & Competencies
Excellent verbal & written communication skills.
Customer service orientation with proactive problem-solving abilities.
Good working knowledge of MS Excel and comfort with IT-based support systems.
Basic understanding of financial products (Securities, Forex, Derivatives, Money Market preferred).
Strong team player with integrity, punctuality, and sincerity.
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