Expert ServiceNow Solution Architect

4 days ago

Kottayam, Kerala, India beBeeServiceNow Full time $ 2,50,000 - $ 2,80,000
ServiceNow Application Developer

We are seeking a skilled ServiceNow Application Developer to join our team. As a ServiceNow Developer, you will be responsible for implementing and optimizing Incident, Problem, Change, and Service Request Management workflows in alignment with business requirements.

Key responsibilities include:

  • Implementing and optimizing incident, problem, change, and service request management workflows in alignment with business requirements.
  • Configuring and updating Discovery schedules, monitoring daily runs for errors, and troubleshooting issues to ensure reliable CI identification and population.
  • Enhancing Discovery probes and patterns to support complex infrastructure and cloud environments.
  • Continuously improving the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.
  • Customizing form layouts, fields, and user interfaces to support data consistency and usability across modules.
  • Tailoring and extending CAB Workbench functionality to support automated workflows and board operations.
  • Developing and maintaining robust REST/SOAP API integrations with external systems.
  • Managing Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.
  • Customizing the Employee Center portal to improve branding, content delivery, and user engagement.
  • Designing and publishing reports and dashboards to support performance tracking and operational transparency.
  • Troubleshooting platform issues using advanced scripting skills and resolving defects promptly.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules.
  • Minimum of 3 years of hands-on experience in ServiceNow development.
  • Proven track record with ServiceNow ITSM modules and Discovery implementation.
  • Experience with form customization, API integration, and dashboard/report creation.
  • Demonstrated experience in troubleshooting platform issues and scripting errors.

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