ServiceNow Telecom Solutions Architect

2 days ago


Kottayam, Kerala, India beBeeOrderManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: ServiceNow Developer - Order Management for Telecom

Experience:

  • ServiceNow development experience in CSM and telecom order management is required.

Key Responsibilities:

  • Solution Design: Develop solutions on the ServiceNow platform, specifically in the order management module.
  • Collaboration: Work with business analysts, solution architects, and cross-functional teams to gather and analyze requirements.
  • Catalog Item Development: Create ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
  • Module Configuration: Configure and customize order management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
  • Integration: Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
  • Support: Provide support for UAT, defect fixing, and performance tuning for order management processes.
  • Agile Practices: Follow agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
  • Compliance: Ensure compliance with coding standards, security guidelines, and ITSM best practices.

Required Skills:

  • Hands-on development experience in the ServiceNow platform.
  • Strong knowledge of the order management module.
  • Experience in ServiceNow CSM and/or ITSM is an advantage.
  • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
  • Telecom domain knowledge, particularly order-to-activation processes, product catalogs, service requests, and fulfillment.
  • Ability to write technical documentation, design documents, and deployment guides.
  • Experience in working in agile/devops environments.


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