ServiceNow Solutions Expert

3 days ago


Kottayam, Kerala, India beBeeServiceNow Full time ₹ 18,62,464 - ₹ 23,10,800
Job Description:

We are seeking a ServiceNow Solutions Expert to join our team. As a key member of our organization, you will play a vital role in driving business outcomes through effective technology solutions.

Your primary responsibilities will include collaborating with stakeholders to understand user stories and determine requirements, leveraging your expertise to design innovative solutions that meet the needs of our clients.

You will provide guidance on configuration vs customization, ensuring that solutions remain close to out-of-the-box functionality whenever possible. Additionally, you will be responsible for customizing and developing ServiceNow applications, configuring Application UIs and Workflows.

A key aspect of this role will be your ability to demonstrate a deep understanding of application modules, including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

You will create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.

In this role, you will work closely with other ServiceNow administrators and developers to develop effectively with a global focus. Maintaining consistency in code alignment across instances and clean code in update sets will also be essential to your success.

You will proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate, ensuring that configuration is consistent across development, testing, and production environments.



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