Servicenow - ITOM

2 weeks ago

Kottayam, Kerala, India Thryve Digital Health LLP Full time

Role- Servicenow -ITOM (CMDB, Service Mapping, Event Management)

Experience-5-10yrs

Location - Hyderabad /Chennai

Shift- 3pm-12am

JD:

Job Description:

As a ServiceNow Administrator, your primary responsibility will be to manage and optimize the ServiceNow platform to support the organization's IT Operations Management (ITOM) and IT Service Management (ITSM) processes. You will collaborate with cross-functional teams to ensure the platform meets business needs and aligns with ITIL best practices.

Roles & Responsibilities:

1. Configuration and Customization:

- Configure and customize ServiceNow modules based on business requirements.

- Develop and maintain workflows, business rules, UI policies, and client scripts.

2. System Administration:

- Perform routine system administration tasks, including user management, access control, and data maintenance.

- Monitor system performance and troubleshoot issues as they arise.

3. Integration:

- Implement and manage integrations between ServiceNow and other third-party applications.

- Collaborate with development teams to ensure seamless data flow.

4. ITOM Configuration and development:

- Development, testing, implementation and management in ITOM - CMDB, Discovery, Service Mapping and event management

- Design technical solutions in various modules of ServiceNow ITSM and ITOM

5. Upgrades and Patch Management:

- Collaborate with the technical team to plan and execute ServiceNow upgrades.

- Manage patching and ensure the platform is up to date.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field.

- Proven experience as a ServiceNow Administrator.

- ServiceNow certification(s) preferred.

- Strong understanding of ITOM processes and ITIL framework.

- Excellent problem-solving and communication skills.

Preferred Skills:

- ServiceNow administration and development.

- Experience with ServiceNow ITOM and ITSM modules.

- Scripting languages such as JavaScript.

- ITIL best practices.

- Integration with third-party tools.

- Strong analytical and troubleshooting skills.

  • OTM ServiceNow Solution Architect

    1 day ago

    Kottayam, Kerala, India beBeeSolution Full time ₹ 18,00,000 - ₹ 27,00,000

    Job DescriptionWe are seeking an experienced IT professional to join our team as a ServiceNow OTM Solution Consultant. The successful candidate will be responsible for implementing and configuring ServiceNow ITOM solutions, including CMDB data alignment and automated data population.Key Responsibilities:Midserver Configuration: Design and implement Midserver...

  • ServiceNow Platform Manager

    3 days ago

    Kottayam, Kerala, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000

    ServiceNow Lead and Admin RoleJob Title: ServiceNow Lead / AdminLocation: Remote (India)Experience: 7+ years relevantWe are hiring a ServiceNow Lead and a ServiceNow Admin to manage and optimize our ServiceNow platform across modules including ITSM, HRSD, FSM, ITOM, and ITAM.The role involves leading system administration, platform upgrades, automation,...

  • Cloud-Based ServiceNow Expert Wanted

    22 hours ago

    Kottayam, Kerala, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000

    ServiceNow Developer Job DescriptionWe are seeking a skilled ServiceNow Developer to design, develop, and implement innovative solutions using ServiceNow platforms.The ideal candidate will have strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs. Experience with catalog items, approval workflows, dynamic forms, SLAs, domain...

  • Senior ServiceNow Professional

    1 day ago

    Kottayam, Kerala, India beBeeLeadership Full time ₹ 16,00,000 - ₹ 25,12,000

    **ServiceNow Leadership Opportunity**This leadership role is designed for experienced professionals who have a strong track record of successfully managing and optimizing ServiceNow instances.Key Responsibilities:Technical Expertise: Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs is required to excel in this position....

  • Expert ServiceNow Configuration Specialist

    1 day ago

    Kottayam, Kerala, India beBeeServiceNow Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Key Responsibilities:Implement Midserver configuration, CMDB, Discovery, and Service Graph Connector (SGC) in a ServiceNow environment.Develop expertise in networking concepts, DMZ zones, public/private/hybrid cloud environments, and industrial control systems.Configure and enhance the ITOM platform, including CMDB data alignment and automated data...

  • Senior ServiceNow Solutions Manager

    17 hours ago

    Kottayam, Kerala, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    ServiceNow Team Lead RoleJob Description:The ServiceNow Team Lead is responsible for overseeing a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.Key Responsibilities:Work Management: Prioritize, organize, and manage incoming ServiceNow-related...

  • IT Automation Specialist

    12 hours ago

    Kottayam, Kerala, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 21,00,000

    ServiceNow Engineer Job DescriptionWe are seeking a skilled ServiceNow Certified Engineer to design, develop, and implement custom applications, workflows, and integrations to support business process automation and enhancement in ITSM, ITOM, and ITAM.About the Role:As a key team member, you will be responsible for developing, configuring, and customizing...

  • Software Solutions Engineer

    2 days ago

    Kottayam, Kerala, India beBeeServiceNow Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Overview:A Software Engineering Consultant is a critical role that requires expertise in ServiceNow projects, specifically in HRSD, CSM, FSM, and other related areas. This position entails working on various aspects of software engineering to deliver high-quality solutions.Key Responsibilities:Proficiency in one or more ServiceNow modules such as HRSD,...

  • Senior Information Systems Manager

    1 day ago

    Kottayam, Kerala, India beBeeCMDB Full time ₹ 17,50,000 - ₹ 20,25,000

    Job OverviewThe ideal candidate will be responsible for administering and executing configuration management changes, ensuring CMDB data integrity & robustness. Key ResponsibilitiesMaintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.Establishing relationships between CIs to accurately reflect dependencies...