Senior ServiceNow Professional

11 hours ago


Kottayam, Kerala, India beBeeLeadership Full time ₹ 16,00,000 - ₹ 25,12,000

**ServiceNow Leadership Opportunity**

This leadership role is designed for experienced professionals who have a strong track record of successfully managing and optimizing ServiceNow instances.

Key Responsibilities:
  • Technical Expertise: Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs is required to excel in this position. Proficiency in creating catalog items, approval workflows, dynamic forms, and SLAs is also essential.
  • Integrations: Proven ability to integrate ServiceNow with third-party systems is crucial for driving business value.
  • Metrics & Reporting: Skilled in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes is necessary to ensure seamless operations.
  • Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities are required to define and streamline workflows.
  • Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.
Requirements:
  • Strong knowledge of ServiceNow tools and platforms, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro is mandatory.
  • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies is also essential.


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