ServiceNow Technical Support Professional

2 days ago

Kottayam, Kerala, India beBeeServicenow Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: ServiceNow Technical Support Professional

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About the Role:

We are seeking a skilled ServiceNow Technical Support Professional to join our team. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management principles, and general IT operations.

Key Responsibilities:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) required
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

Benefits:

  • Health & Wellness: Medical, dental, and vision plans with valuable features like virtual care and resources to support your physical and mental well-being.
  • Time to Recharge: Generous paid time off to relax and rejuvenate.
  • Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
  • Life & Family Support: Employee Assistance Program (EAP), pet insurance, and prepaid legal services.
  • Recognition & Growth: A rewards program for outstanding contributions, while our Learning & Development programs support your career growth.
  • Fitness & Wellness: An on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

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