Voice Support Expert

1 week ago

Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 40,00,000 - ₹ 60,00,000

**Job Title: Voice Support Expert**

Mumbai (Marol)

**Experience:** 0-4 Years. Freshers are welcome to apply.

**Shift Details:** Mon-Sat | 7 am-4 pm | Work From Office

Job Responsibilities:

  • Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies

  • Clear, confident, and empathetic voice communication.
  • Ability to understand concerns, assess needs, and act quickly.
  • Patience and dedication to improving learner experience and outcomes.
  • Capable of managing call schedules, follow-ups, and reports efficiently.
  • Comfortable using CRM systems, call monitoring tools, and internal platforms.

Desired Qualifications

  • Bachelor's degree in any field.
  • Minimum 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles.
  • Experience in handling both inbound and outbound calls.
  • Familiarity with escalation protocols and quality assurance practices.

  • Senior Voice Specialist

    6 days ago

    Anantapur, Andhra Pradesh, India beBeeVoice Full time ₹ 10,00,000 - ₹ 15,00,000

    Job OverviewThe Senior Voice Specialist role involves designing and implementing robust, secure voice infrastructure. This encompasses collaborating with the architecture team to create IT systems, proposing innovative technologies, and providing expertise in voice and video domains.This position requires strong knowledge of Cisco Voice technologies, AV...

  • Technical Voice Specialist

    1 day ago

    Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Job Title: Technical Voice SpecialistAbout the Role:We are seeking a highly skilled Technical Voice Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional support and expertise in voice solutions.Key Responsibilities:Provide technical expertise on Cisco UCCE / UCCX / PCCE solutions and 3rd party...

  • Voice Process Associate

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Join a dynamic team as a Voice Process Associate, supporting US-based clients with exceptional customer service skills.About the Role:We are seeking experienced and energetic professionals to support our global clientele. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to...

  • Voice Process Associate

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Customer Service RepresentativeWe are seeking experienced professionals to join our team as Voice Process Associates. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.The selected candidate will be...

  • Real-Time Voice AI Engineering Expert

    4 days ago

    Anantapur, Andhra Pradesh, India beBeeAIEngineer Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Senior Real-Time Voice AI EngineerWe are seeking an experienced and skilled professional to lead our voice AI engineering team.Responsibilities:

  • Chief Voice and Network Architect

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 25,10,000

    Network Security and Voice EngineerWe are seeking a highly skilled and resourceful Network Security and Voice Engineer to join our team. This role will involve bridging the gap between enterprise voice collaboration systems and network firewall security.Administer and support Cisco Unified Communications Manager (CUCM), Webex Calling, and Webex Contact...

  • Secure Voice and Network Engineer

    2 weeks ago

    Anantapur, Andhra Pradesh, India beBeeSecurity Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Enterprise Voice and Network Security SpecialistWe are seeking a highly skilled professional to fill the role of Enterprise Voice and Network Security Specialist. In this position, you will be responsible for designing, implementing, and managing secure voice communication systems and network firewalls.Key Responsibilities:Administer and support Cisco...

  • Voice Support Specialist

    1 week ago

    Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 42,00,000 - ₹ 43,50,000

    Job DescriptionWe are seeking a skilled Voice Support Specialist to join our team.This role involves providing exceptional customer service and support via phone calls.You will be responsible for updating CRM systems, making outbound calls daily using provided leads, verifying and screening prospective customer data, capturing additional information, and...

  • Senior Voice Network Specialist

    5 days ago

    Anantapur, Andhra Pradesh, India beBeeTechnical Full time US$ 1,50,000 - US$ 2,00,000

    Job Opportunity:We are seeking an experienced Senior Support Engineer to join our team.The ideal candidate will have a strong understanding of VOIP protocols, such as SIP, H.323, and MGCP, as well as ITIL processes.Key Responsibilities Include:Providing Level 3 support for Cisco Unified Contact Center Enterprise solutionsRelease Management dutiesResolving...

  • Technical Support Expert

    7 days ago

    Anantapur, Andhra Pradesh, India beBeeExpertise Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Technical Support ExpertThis role is perfect for individuals who enjoy solving complex problems and providing exceptional customer service.We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for actively participating in the support of incoming calls, leveraging your...