Voice Process Associate

Join a dynamic team as a Voice Process Associate, supporting US-based clients with exceptional customer service skills.About the Role:We are seeking experienced and energetic professionals to support our global clientele. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to...

Process Efficiency LeadWe are seeking an accomplished Process Efficiency Lead to oversee voice-based business process teams.Key Responsibilities:Lead voice processes across multiple teams and projectsManage key performance indicators and ensure service level agreement adherenceSupervise Team Leads, Trainers, and Quality Assurance professionalsCollaborate...

Key Performance AnalystThe ideal candidate will have a minimum of 1 year of experience as a Quality Analyst in an international voice process setting.The successful candidate will possess excellent communication skills and have worked with quality control tools. They will also have strong transactional quality domain knowledge and a good working knowledge of...

Join Our Voice/Video Artist Team">We are on a mission to revolutionize the travel industry by offering affordable flights, hotels, and personalized itineraries powered by AI and human expertise.As our Voice/Video Artist Intern, you will play a crucial role in creating captivating voiceovers for social media and brand videos. You will collaborate with our...

Job SummaryAnalyzing customer feedback and voice of customer data using a specialized platform is essential for identifying areas of improvement.Key ResponsibilitiesDevelop and maintain reports, dashboards, and presentations in Power Point and Excel to facilitate data-driven decision making.Collaborate with cross-functional teams to identify process...

Job OpportunityEfficient business processes are the cornerstone of a successful organization. We are seeking an Associate Process Manager to oversee and optimize these processes, ensuring they meet efficiency and effectiveness standards.Key Responsibilities:Developing and implementing end-to-end customer onboarding processes with hands-on experience in B2B...

Customer Service Associate RoleWe are seeking a skilled professional to provide exceptional customer service via phone, resolve technical issues, and meet quality targets.Key Responsibilities:Handle customer queries and issues via phoneProvide accurate and timely information on products and servicesTroubleshoot and resolve technical issuesMeet and exceed...

Senior Fraud Analyst Job DescriptionWe are seeking a skilled Senior Fraud Analyst to join our team. As a Senior Fraud Analyst, you will play a critical role in managing, analyzing, and resolving fraud cases to protect our stakeholders from financial losses.Main Responsibilities:Investigate and analyze fraud cases related to Mastercard transactions, ensuring...

Exbo Group/Kena International is looking for an exceptional individual to join our transaction services team. This is an opportunity to become an integral member of a rapidly growing business with limitless upside as our team scales and an opportunity to directly contribute in building our growing practice. The Analyst will play a crucial role on our team...

Job OverviewThis role is perfect for individuals looking to start their career in customer service. As a Customer Service Representative, you will be responsible for handling international chat and voice processes.Key Responsibilities:International chat/Voice process Essential Skills and Qualifications:Excellent English communication is a must (spoken &...