Credit Cards Fraud Investigator

3 days ago

Anantapur, Andhra Pradesh, India beBeeFraudAnalyst Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Fraud Analyst Job Description

We are seeking a skilled Senior Fraud Analyst to join our team. As a Senior Fraud Analyst, you will play a critical role in managing, analyzing, and resolving fraud cases to protect our stakeholders from financial losses.

Main Responsibilities:

  • Investigate and analyze fraud cases related to Mastercard transactions, ensuring timely resolution according to defined service level agreements.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud cases to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  • Ensure adherence to operational guidelines, compliance standards, and regulatory requirements in all case handling.
  • Mentor and support junior analysts by sharing best practices and providing guidance on complex cases.
  • Contribute to continuous process improvement initiatives to enhance fraud detection and resolution efficiency.
  • Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Qualifications & Skills:

  • Bachelor's degree in any field
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment
  • Ability to handle confidential information with integrity and discretion
  • Flexibility to work in shifts (if applicable)

Preferred Qualifications:

  • Certification in fraud prevention or risk management
  • Experience with chargeback processing and dispute lifecycle management
  • Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent

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