Customer Support Liaison
7 days ago
Key Responsibilities
HireBloc Ventures Pvt Ltd seeks a skilled Customer Care Executive to join our team.
Respond promptly to customer inquiries via various channels, ensuring timely and effective communication.
Provide accurate information about our products and services, addressing client inquiries with confidence and authority.
Resolve customer complaints and concerns with professionalism, empathy, and a customer-centric approach.
Maintain a high level of product knowledge to effectively address client inquiries and provide solutions.
Foster positive relationships with clients, ensuring their satisfaction and loyalty to the company.
Collaborate with internal teams to improve customer support processes and enhance service quality.
Identify and escalate priority issues to the appropriate department, ensuring timely resolution.
Assist in customer retention activities and upsell products and services to meet customer needs.
Qualifications and Skills
Excellent communication skills, both verbal and written, with the ability to adapt to diverse customer needs.
Patience and tact in handling difficult customer situations, with a positive attitude and composure under pressure.
Problem-solving skills to efficiently address customer concerns, with confidence in navigating and resolving issues independently.
Quick thinking and adaptability to handle changing customer needs, with a focus on responsibility and accountability.
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