Customer Support Liaison

7 days ago


Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time

Key Responsibilities

HireBloc Ventures Pvt Ltd seeks a skilled Customer Care Executive to join our team.

  • Respond promptly to customer inquiries via various channels, ensuring timely and effective communication.

  • Provide accurate information about our products and services, addressing client inquiries with confidence and authority.

  • Resolve customer complaints and concerns with professionalism, empathy, and a customer-centric approach.

  • Maintain a high level of product knowledge to effectively address client inquiries and provide solutions.

  • Foster positive relationships with clients, ensuring their satisfaction and loyalty to the company.

  • Collaborate with internal teams to improve customer support processes and enhance service quality.

  • Identify and escalate priority issues to the appropriate department, ensuring timely resolution.

  • Assist in customer retention activities and upsell products and services to meet customer needs.

Qualifications and Skills

  • Excellent communication skills, both verbal and written, with the ability to adapt to diverse customer needs.

  • Patience and tact in handling difficult customer situations, with a positive attitude and composure under pressure.

  • Problem-solving skills to efficiently address customer concerns, with confidence in navigating and resolving issues independently.

  • Quick thinking and adaptability to handle changing customer needs, with a focus on responsibility and accountability.



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