Customer Service Liaison

7 days ago


Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time

Company Overview

HireBloc Ventures Pvt Ltd is a leading recruitment agency and staffing company in the industry. With over 11-50 employees, we specialize in connecting qualified candidates with top-notch employers.

Job Overview

We are seeking a dedicated Support Associate to join our team at HireBloc Ventures Pvt Ltd. As a Support Associate, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position based in New Delhi, with a competitive salary range.

Qualifications and Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to empathize with customers and provide personalized support
  • Attention to detail and accuracy in handling customer requests
  • Basic computer and typing skills
  • Ability to work well in a fast-paced and team-oriented environment
  • Prior customer service experience is a plus

Roles and Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
  • Provide accurate information about our products and services to customers
  • Resolve customer complaints and issues with effective problem-solving skills
  • Assist customers with placing orders, processing returns, and managing their accounts
  • Collaborate with other team members to improve the overall customer experience
  • Follow company policies and guidelines to ensure high-quality customer support
  • Keep records of customer interactions, transactions, comments, and complaints for future reference


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