Client Service Representative
4 weeks ago
Company Overview: GoodVibes Placement Services is a leading recruitment and outsourcing firm based in India, dedicated to reducing unemployment since 2019.
Job Description: We are seeking an experienced Client Service Representative to provide exceptional customer service and support to our clients. This is a full-time position based in Jaipur, Rajasthan.
Responsibilities:
- Respond to customer inquiries in a professional and timely manner.
- Provide accurate information about products and services to customers.
- Handle and resolve customer complaints and escalations.
- Maintain high levels of customer satisfaction through active listening and problem-solving.
- Build strong relationships with customers and foster loyalty.
- Process orders, forms, applications, and requests.
- Update customer accounts and records.
- Collaborate with other departments to ensure customer needs are met.
- Identify and implement process improvements to enhance customer service.
Requirements:
- Graduation required.
- Excellent communication skills.
- 1-3 years of experience in client service or a related field.
- Familiarity with sales and marketing principles.
- Able to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Able to maintain confidentiality and handle sensitive information.
- Punctual and reliable with excellent attendance.
Benefits:
- Competitive salary: ₹25,000 - ₹29,000 per month (CTC).
- Benefits package including medical insurance and paid time off.
- Opportunities for growth and professional development.
- Collaborative and dynamic work environment.
Location: Jaipur, Rajasthan, India.
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