Customer Service Representative
2 weeks ago
Company Overview
Our client, an IT enterprise with a strong presence in the industry, offers a unique opportunity for professionals to grow their careers.
About the Job
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service and support to clients through various communication channels.
The ideal candidate will have excellent English communication skills, good computer knowledge, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Providing high-quality customer service and support via phone, email, or chat
- Handling inquiries, resolving issues, and escalating complex problems to senior team members
- Maintaining accurate records of customer interactions using our CRM system
- Developing effective solutions to meet customer needs and exceed expectations
Requirements
- Bachelor's degree in any field or equivalent experience
- Excellent English communication skills, both written and verbal
- Good computer knowledge, including proficiency in Microsoft Office and Google Suite
- Ability to work effectively in a team environment
- Freshers or experienced professionals with up to 1 year of customer service experience
What We Offer
As a valued member of our team, you can expect:
- A competitive salary range of $12,000 - $20,000 per annum (in-hand)
- Incentives based on performance
- Paid Time Off (PTO) and leave encashment benefits
- Opportunities for growth and professional development
- A dynamic and supportive work environment
About Us
Our client is a leading IT enterprise with a strong presence in the industry. With a focus on delivering cutting-edge technology solutions, we empower businesses to drive profitable growth and stay ahead in the market.
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