
Help Desk Specialist
2 days ago
As a Technical Customer Service representative, you will be responsible for providing technical assistance and resolving issues for customers or internal users. This role requires a strong understanding of IT systems and applications, as well as excellent communication skills to explain complex technical concepts to non-technical users.
- Troubleshooting hardware, software, and network problems via various channels such as phone, email, or a ticketing system.
- Log all support requests, document resolution steps, and maintain accurate records in a help desk or CRM system.
- Escalate complex or unresolved issues to higher-tier support teams and follow up to ensure timely resolution.
Key Responsibilities:
- Provide technical support and troubleshooting services to customers or internal users.
- Document and track all support requests, including resolution steps and outcomes.
- Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
Required Skills and Qualifications:
- Strong understanding of IT systems and applications.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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