Help Desk Professional

2 days ago


Hyderabad Secunderabad Telangana Pune Bengaluru Bangalore, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Technical Support Specialist Role

This is an exciting opportunity for a Technical Support Specialist to provide essential support in an international voice environment.

The ideal candidate will have a strong background in service desk operations and ticketing tools, with excellent communication skills in English suitable for an international voice process.

  • Key Responsibilities:
    • Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process.
    • Serve as a key point of contact on the Service Desk, efficiently handling and resolving technical issues.
    • Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.
    • Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity.
    • Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution.
    • Deliver excellent customer service by maintaining professionalism, empathy, and clear communication.

About You:

  • You are a graduate from any discipline.
  • You have a minimum of 2 years of experience in a Service Desk role.
  • You are proficient in using various Ticketing Tools for support management.
  • You possess excellent communication skills in English, suitable for an international voice process.
  • You are customer-focused, with strong problem-solving abilities and attention to detail.


  • Hyderabad, Telangana, India beBeeIT Full time ₹ 9,00,000 - ₹ 12,00,000

    We're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems.The ideal candidate will have experience in IT troubleshooting...

  • Help Desk

    4 weeks ago


    Pune, Maharashtra, India CMS Computers Full time

    Job DescriptionJob Responsibilities :- The help desk service will serve for all ICT related incidents and service requests.- The service will provide a Single Point of Contact (SPOC) and also resolution of all the incidents with root cause analysis that may arise during the Operations phase.- The team should have adequate knowledge to resolve basic problems...


  • Bengaluru, India Decision Six Full time

    **Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Support

    2 days ago


    Whitefield, Bengaluru, Karnataka, India Brand Vantage Marketing Private Limited Full time

    A Help Desk Support Specialist is responsible for providing technical assistance and support to end-users experiencing hardware, software, or network issues. This role involves diagnosing and troubleshooting problems, providing guidance on how to resolve issues, and escalating more complex problems to higher-level if necessary. The Help Desk Support...

  • Help Desk Executive

    3 days ago


    Bengaluru, Karnataka, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Help Desk Executive**: Developing and Maintaining Goals - Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of...


  • Hyderabad, India DXC Technology Full time

    **Essential Job Functions** - Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met. - Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers highly complex...

  • IT Help Desk Associate

    13 hours ago


    Pune, India ZS Associates Full time

    Pune, India - India - Enterprise - IT - 18049 **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At...

  • HR Help Desk

    2 weeks ago


    Hyderabad, Telangana, India Panzer Solutions LLC Full time

    Job DescriptionPanzer Technologies is hiring an HR Help Desk & Support Professional to serve as the first point of contact for visitors and employees. This role requires a proactive, confident individual to ensure smooth operations at the front office, as well as assist with administrative tasks.Key ResponsibilitiesVisitor Management:- Greet, welcome, and...

  • Help Desk Technician

    3 weeks ago


    Mumbai City, Delhi NCR, Pune, India Robotics Technologies Full time

    Job DescriptionDescriptionWe are seeking an experienced Help Desk Technician to join our team in India. The ideal candidate will have a solid background in IT support, providing excellent customer service and technical assistance to our users.Responsibilities- Provide first-level contact and convey resolutions to customer issues.- Properly escalate...

  • IT Help Desk Support

    2 weeks ago


    Bengaluru, India Sureworks Infotech Pvt Ltd Full time

    **Designation: IT Help Desk** **Location: Bangalore** **Experience: 1+ Years** **Qualification: Any Degree/Diploma** **Roles & Responsibilities**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the...