Help Desk Executive

JLL supports the Whole You, personally and professionally.
**Help Desk Executive**:
Developing and Maintaining Goals
- Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting,

complements and feedback related to the services within the workplace, with the primary
goal of positively impacting the care and comfort of Client employees and guests
- Ensure Help desk executive is executed in a manner consistent with the SLA’s, standard

processes, professional brand image and compliant with applicable local laws, rules and
regulations.
- Ensure client tickets are raised in e-fit tool and follow up with team & compliance with service level agreements, policies and regulations, and performance metrics

to ensure flawless execution and stable service delivery for the Client
- Support data collection, analysis and reporting to ensure alignment with the Clients’ goals

and objectives
- Strives to improve service performance
- Achieves and exceeds goals including performance goals and team goals

Ensuring Exceptional Customer Service
- Works collaboratively within the site team in the delivery of the services across all

business lines (FM, Engineering, Transactions, Projects, etc.)
- Intuitive service delivery, anticipating needs or concerns and exceeding client expectation

Builds meaningful lasting relationships with Client employees and guests, carrying a
hospitality calling card
The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities
- Visibly engaged and well known in the workplace; spends a minimum of two hours per day

welcoming employees in the reception or employee entrances and walking floors to ensure
Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and
maintained
- Receives and responds to all requests or issues within one day of receipt, including a personal

follow up to Client employees to ensure questions / requests are answered
- Identify potential risks and raise the proactive tickets, e as appropriate, to ensure no privacy breech, security
- Engage in a culture of continuous improvement and innovation by leveraging business

intelligence, adopting and participating in the development of best practices, new tools,
process re-engineering and other ideas that provider service delivery efficiencies
- Perform additional job duties, as request

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.