Help Desk Executive

3 days ago

Bengaluru Karnataka, India Awign Enterprises Full time

Awign is India’s largest work fulfillment platform for enterprises. We work with multiple large enterprises to “gigify” their core business functions and save on fixed costs. We have become the partner of choice for many enterprises to drive business transformation and excellence with our fraud proof, insights driven work fulfilment model.
- Inbound Call Handling: Respond to customer inquiries via phone, providing timely and accurate information about our loyalty programs, resolving queries, and escalating issues as needed.
- Outbound Call Handling: Make proactive outbound calls to registered members to promote program awareness, communicate benefits, and encourage participation
- Query Tracking and Reporting: Maintain an accurate and up-to-date query tracker in Excel, ensuring all customer interactions are documented and easily accessible.
- Customer Service Excellence: Demonstrate exceptional query handling skills, call handling etiquettes, and a customer-centric approach to ensure high levels of customer satisfaction.
- Language Skills: Proficiency in any south Indian regional language will be an added advantage.
- 1-2 years of experience in a customer service or help desk role
- Experience working with loyalty programs or customer retention initiatives
- Familiarity with CRM software and other customer service tools

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