L1 Help Desk Executive

1 week ago

Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

Designation: L1 Help Desk Executive
- Vacancies: 1
- Salary: 4LPA to 5.LPA
- Experience: 1-2 yrs
- Qualification: Engineer / BCA / MCA
- Gender preference: Both

**JOB DESCRIPTION - L1 HELP DESK**

**RESPONSIBILITIES**:

- Answering the service desk phone and logging tickets or directing calls
- Monitoring the Triage queue and assigning tickets
- Managing your queue of L1 support tickets via our Autotask Professional Services Automation (PSA) ticketing system.
- Troubleshoot L1 problems reported by users and analyse and isolate issues, escalate if required
- Utilising Ncentral, our Remote Monitoring & Management (RMM) tool, tasks surrounding workstations, and certain automated alerts
- Consult and collaborate with end users
- Support customers to ensure our support SLA's are being met
- Working closely with L2 engineers and HOO/SDM to deliver required outcomes
- Escalate the updating of documentation where required.

Specific Systems skills required:

- L1 Office 365 and Exchange administration
- Creating new users
- Offboarding users
- Administer laptop and desktop computers, printers, mobile phones, tablets
- L1 Software deployment
- Proactive maintenance on PC’s
- Respond to disk space alerts on PC’s

**What we are looking for**:

- Desktop Environments - Windows and Mac
- Windows Server, Active Directory and Exchange
- Microsoft 365 Core Apps (Exchange Online, Office Online, Teams, SharePoint Online)
- Excellent customer service attitude including fluent verbal and written English

The following prerequisites are desired:

- ∙MCSA: Windows Server 2016, MS-100
- ∙Minimum of 1-2 Years’ Experience working for a Managed Service provider (MSP)

**Salary**: ₹400,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Bachelor's (required)

**Language**:

- fluency and excellent communication in English is required. (required)

Work Location: In person

**Speak with the employer**
+91 09791154528

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