IT Help Desk Support

3 days ago

Bengaluru, India Sureworks Infotech Pvt Ltd Full time

**Designation: IT Help Desk**

**Location: Bangalore**

**Experience: 1+ Years**

**Qualification: Any Degree/Diploma**

**Roles & Responsibilities**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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