
Senior Billing Operations Specialist
2 days ago
We are seeking a skilled and detail-oriented individual to join our IT Solutions Delivery team as a Senior Billing Operations Specialist. This role will focus on developing and maintaining an internally built billing engine system, ensuring timely and accurate production support.
- Key Responsibilities:
- Provide technical support and maintenance for the internal billing engine system.
- Collaborate with software engineers to develop and enhance billing functionalities.
- Monitor system performance and troubleshoot issues to ensure timely resolution.
- Develop and maintain documentation for billing processes, system configurations, and troubleshooting procedures.
- Assist in testing and deploying updates to the billing engine.
- Collaborate with business stakeholders to understand billing requirements and implement necessary changes.
- Ensure data accuracy and consistency within the billing engine.
- Support compliance with financial and regulatory standards in billing operations.
- Stay informed on emerging technologies and best practices to improve system efficiency.
Required Skills and Qualifications:
- 3+ years of experience in technical administration, software development, or production support related to billing systems.
- Strong problem-solving skills with experience in troubleshooting and debugging billing-related issues.
- Proficiency in SQL and database management for billing data analysis and issue resolution.
- Experience working in ERP environments, with a focus on billing operations.
- Ability to collaborate effectively with software engineers and business stakeholders.
- Strong attention to detail and ability to document processes clearly.
- Familiarity with Agile methodologies and experience working in a fast-paced development environment.
- Knowledge of Salesforce, Microsoft Dynamics ERP (AX 2012, D365), and ERP solutions is a plus.
Education and Experience:
- Bachelors degree in computer science, Information Technology, Finance, or a related field (or equivalent work experience).
- Previous experience in a technical billing role within a SaaS, finance, or enterprise software environment preferred.
- Relevant certifications in SQL and ERP system are a plus.
About the Role:
This is a full-time, permanent position within the Engineering - Hardware & Networks department. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We are committed to creating an inclusive and open environment for everyone.
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